At Thrive we appreciate the importance of protecting your personal information. Our Privacy Policy complies with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and explains how your personal information will be managed when dealing with our firm.

For what purpose do we collect your personal information?

Thrive collects personal information for the primary purpose of advising and representing clients in accordance with client instructions, including for the purposes of legal proceedings. We also collect personal information for marketing purposes.

Personal information that Thrive may collect includes:

  • name, address, telephone number, email address;
  • your bank account details and credit card information;
  • user ID’s and passwords;
  • details of any services provided to you;
  • records of communications with Thrive;
  • personal website usage information, such as your IP address; and,
  • other personal information you provide to Thrive when you participate in a promotion, promotional activity, survey, market research, or subscribe to our mailing list.

Information is only collected:

  • if necessary for Thrive’s operations;
  • by lawful and fair means and not unreasonably obtrusively; and,
  • where practicable, only from the individual concerned or a person authorised to act on the individual’s behalf.
  • Thrive takes reasonable steps to ensure you are aware of:
  • the likely use of the information;
  • the right of access to the information;
  • the identity and contact details of the organisation;
  • any law requiring collection of the information; and,
  • the main consequences of failure to provide the information.

How might we use and disclose your personal information?

Thrive may use or disclose your personal information:

  • for the primary purpose for which it was collected, ie: advising and representing clients in accordance with your instructions, including for the purpose of legal proceedings; or,
  • you would reasonably expect this; or,
  • you have consented; or,
  • for direct marketing by Thrive but giving you the opportunity to opt out of direct marketing. Thrive includes its contact details in any direct marketing where the law requires or authorises Thrive to do so; or,
  • to third parties who provide services to Thrive, for the primary purposes for which it was collected or for other purposes directly related to the purpose for which the personal information is collected. When Thrive shares your personal information with third party service providers, we require that they use your personal information only for the purpose of providing services to Thrive and subject to terms consistent with this privacy policy.

How is your personal information kept accurate and up-to-date?

Thrive takes steps to ensure your personal information is accurate, up-to-date and not misleading by updating its records whenever changes to the information come to its attention. Thrive disregards information that seems likely to be inaccurate or out-of-date by reason of the time which has elapsed since it was collected or by reason of any other information in its possession.

If you believe your information is incorrect, incomplete or not current, you can ask Thrive to update this information by contacting our Privacy Officer. To contact our Privacy Officer please see contact details below.

Thrive will correct information it has about you if it discovers, or you are able to show to a reasonable standard, that the information is incorrect. If you seek a correction and Thrive disagrees that the information is incorrect, Thrive will provide you with its reasons for taking that view.

Using our website

As with most websites, when you visit the Thrive website or use an application on the Thrive website, Thrive may record anonymous information such as IP address, time, date, referring URL, pages accessed and documents downloaded type of browser and operating system.

Thrive also uses “cookies.” A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal information. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Thrive website, but the website may be limited in the use of some of the features.

The Thrive websites may contain links to or from other websites. Thrive is not responsible for the privacy practices of other websites. This privacy policy applies only to the information we collect on the Thrive website. We encourage you to read the privacy policies of other websites you link to from Thrive’s website.

Marketing and opting-out

  • Thrive may use your personal information for:
  • promoting and marketing of current and future services;
  • informing you of upcoming events and offers; and,
  • analysing services so as to improve and develop new services.

Thrive may disclose your personal information to third party marketing services providers so they may assist in improving the marketing and provision of our services to you.

Thrive will only offer you services, where we reasonably believe that they could be of interest or benefit to you.

At the point Thrive collects information from you, you may be asked to “opt in” to consent to Thrive using or disclosing your personal information. You will generally be given the opportunity to “opt out” from receiving marketing communications. You may “opt out” from receiving these communications by clicking on an unsubscribe link at the end of an email or by contacting Thrive with this request.

Is your personal information secure?

Thrive protects personal information from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security. Any data destroyed is disposed of in a manner which protects the privacy of information in an appropriate manner.

Your personal information may be stored on a cloud or local storage system.

Do you have access to your personal information?

Thrive acknowledges that individuals have a general right of access to information concerning them, and to have inaccurate information corrected. Access to information is subject to client confidentiality and legal professional privilege.

Subject to client confidentiality and legal professional privilege, you are able to access the personal information we hold about you by contacting our Privacy Officer. If access is refused to your information, Thrive will give you a notice explaining our decision to the extent practicable and your options.

Do we collect sensitive information?

Thrive does not collect sensitive information unless it is specifically relevant and necessary for the purpose of advising or representing a client, for the purpose of establishing, exercising or defending legal claims. Thrive does not use government identifiers (eg. tax file numbers) to identify individuals.

Complaints and disputes

If you have reason to believe that Thrive has not complied with its obligations relating to your personal information under this privacy policy or under the Privacy Act, please refer any complaint to queries to our Privacy Officer.

Thrive will ensure your complaint is handled by our Privacy Officer in an appropriate and reasonable manner.

Who should you contact for further information?

Please refer any queries about Thrive and privacy issues to our:

Privacy Officer, Thrive Workplace Consulting & Legal

Phone: 1300 892 529


Level 8, 65 York Street, Sydney NSW 2000

Parramatta NSW 2150

PO Box 260

Parramatta NSW 2124

How this policy changes

This policy may change from time to time and will be updated on the website or may be obtained free of charge upon request.

Thrive reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the site.